Credits power every render (1 credit = 1 second of finished output). This policy mirrors exactly how the system behaves.
Failed renders — automatic credit refund
If a render fails (the engine errors, times out, or cannot produce a valid output), the credits for that job are automatically returned to your balance. You are never charged for a render you didn’t receive.
Completed renders — non-refundable
Once a render completes and is delivered (the recap is available to download), the credits spent on it are used and non-refundable, because the compute has been consumed and the output delivered. You review every output before publishing it.
Purchased credits
- Unused credits remain in your account and do not expire while your account is active.
- Purchased credits are non-refundable once delivered to your balance, except where required by law.
- Credits are not cash, not transferable, and have no monetary value outside the Service.
Subscriptions (if applicable)
If you are on a recurring plan, you can cancel anytime; cancellation stops future renewals and you keep access through the end of the paid period. We don’t pro-rate partial periods.
Billing issues
Payments are handled by our payment provider (Merchant of Record). For a billing error, duplicate charge, or unauthorized charge, email support@viralcade.com and we’ll work with the provider to resolve it.